Terms & Conditions
1. Introduction
This website is operated by Invara Systems Ltd, trading as Invara. By accessing or using this website, you agree to the terms set out on this page. This site provides general information about our upcoming fire safety compliance platform, including Fire Risk Assessment and Fire Door Survey tools.
2. Services
Invara provides digital tools for creating, managing, and storing Fire Risk Assessments and Fire Door Surveys. Features described on this website may change as the platform continues to develop. Nothing on this website constitutes professional or legal fire safety advice.
No promotional terms currently apply unless stated at the point of purchase.
3. Intellectual Property
All content on this website, including text, branding, and graphics, is the property of Invara Systems Ltd and may not be copied or reproduced without permission.
4. External Links
This website may contain links to third-party websites. Invara Systems Ltd is not responsible for the content, security, or practices of external sites.
5. Limitation of Liability
Invara Systems Ltd is not liable for any loss, damage, or reliance arising from the use of this website or the information provided. The platform is under development and no warranties are given regarding availability or performance.
We provide digital services only. Return policies for physical goods are not applicable.
Privacy Policy
6. Information We Collect
We may collect the following information when you submit a form or contact us:
- Name
- Email address
- Company or organisation (if provided)
- Any message or enquiry you submit
We do not collect or store payment card information. All payment data is handled securely by Stripe.
7. How We Use Your Information
Information submitted through this website may be used for:
- Responding to your enquiry
- Providing updates about the Invara platform
- Sending information you have requested
We do not sell or share your personal information with third parties.
8. Data Storage and Security
We take reasonable steps to protect your information from unauthorised access or disclosure. Data submitted through this website is stored securely and accessed only by authorised personnel.
9. Cookies
This website may use basic cookies for functionality or analytics. You may disable cookies in your browser settings.
10. Your Rights
You may request that we:
- Provide a copy of the information we hold
- Correct inaccurate information
- Delete your information
Requests can be made by emailing info@invara.co.uk.
Refund & Cancellation Policy
11. Overview
This policy applies to any payments made to Invara Systems Ltd (trading as Invara) through Stripe. Payments may relate to early access, subscriptions, or pre-launch services.
12. Subscription Payments
If you subscribe to any Invara service:
- Subscriptions renew automatically unless cancelled
- You may cancel at any time before the next billing date
- Access to paid features continues until the end of the current billing period
13. Refunds
Refunds may be issued in the following situations:
- Duplicate or accidental payments
- Technical issues preventing access to the service
- Situations where the service has not been delivered as described
Refunds are not typically issued for:
- Change of mind
- Failure to use the service
- Issues caused by user error or unsupported devices
All refund requests are reviewed individually.
14. How to Request a Refund
To request a refund, email billing@invara.co.uk with:
- Your name
- Email address used for payment
- Date of payment
- Reason for the request
We aim to respond within 5 working days.
15. Cancellations
You may cancel a subscription at any time by contacting us or using the cancellation method provided within the platform once live. No further payments will be taken after cancellation.
16. Stripe Payments
All payments are processed securely by Stripe. Invara does not store or process card details directly.
17. Changes to This Page
We may update these Terms, Privacy Policy, and Refund Policy at any time. Continued use of the website indicates acceptance of any changes.
Contact Information
General enquiries: info@invara.co.uk
Billing enquiries: billing@invara.co.uk
Company: Invara Systems Ltd (trading as Invara)
Registered in: the United Kingdom